The delays to the repairs of the lift at Acocks Green Station are “extremely frustrating” and “unacceptable”.

by Roger Harmer on 2 June, 2015

London Midland admit the delays to repairs of the lift at Acocks Green Station are “extremely frustrating” and “unacceptable”.
With the lift to the car park at Acocks Green station still out of operation I have now received the following email from the Head of Snow Hill Services, Brenda Lawrence:
“Good afternoon Roger
Please accept my apologies for the delay in responding
to your email.
I have had a number of conversations with our team to
understand exactly what the problem is with the lifts.
I am advised that the fault relates to the telephone line that is located in the lift to provide emergency assistance in the event of entrapment. The telephone line is not operational in this lift and as such cannot be put in service. Which is extremely frustrating. We are awaiting a site visit by the line provider who are currently stating that this will be next Wednesday 10th June.
This clearly is unacceptable considering the length of time that we have been waiting for this fault to be rectified, so this has been escalated to a group procurement team, who are currently chasing.
Whilst I appreciate this is not an ideal solution, the lifts on the other side of the station are operational.
I will keep you updated on progress and sincerely apologises for the inconvenience this is causing to you and our customers at Acocks Green.
Kind Regards
Brenda
Lawrence
Head of Snowhill Services”
I will keep chasing for an improvement and will let you know when I hear more from Brenda.

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